Job Description
Are you ready for a career move that offers stability, growth, and immediate impact? Apex Contact Solutions is hosting a Hiring Event in Atlanta, GA, and we are looking for dynamic individuals to join our award-winning contact center team. Whether you are an experienced professional or just starting your journey, we provide the comprehensive training and support you need to succeed.
Why Attend Our Hiring Event?
- Walk-In Interviews: No appointment needed—just bring your resume.
- Immediate Hires: On-the-spot offers for qualified candidates.
- Competitive Pay: Earn between $16.00 and $20.00 per hour with performance bonuses.
- Great Benefits: Medical, dental, vision, and 401(k) options available.
Don't miss this opportunity to join a company that values your contributions and invests in your future. We are looking for friendly, articulate, and driven team members to represent our brand to the world.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on empathy and efficiency.
- Resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Accurately document customer interactions and account information into the CRM system.
- Follow standard operating procedures to ensure quality assurance standards are met.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads to improve overall call center performance metrics.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory (comprehensive training provided).
- Strong verbal communication skills and a professional phone manner.
- Basic computer proficiency (typing speed of 35+ WPM).
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and a quiet workspace if remote options are available.