Job Description
We are thrilled to announce an exclusive Hiring Event in the heart of Boston! Join a dynamic team where your voice matters. We are seeking motivated individuals to join our elite Customer Service department.
At Boston Customer Solutions, we pride ourselves on delivering exceptional experiences. Whether you are an experienced professional or looking to start your career, this is your chance to step into a role with stability, growth, and a supportive culture.
Why Join Us?
- Competitive hourly rate starting at $18/hr.
- Comprehensive health, dental, and vision insurance.
- Paid training and immediate open positions.
- Advancement opportunities within the company.
Don't miss this opportunity to advance your career in a top-tier call center environment.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and guidelines.
- Accurately document all customer interactions and transaction details in the CRM database.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Collaborate with team leads and other departments to escalate complex issues appropriately.
- Stay updated on product knowledge and service policies to provide accurate information.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Excellent verbal communication skills and a professional telephone manner.
- Basic computer literacy, including typing speed of at least 35 WPM.
- Ability to work flexible shifts, including evenings and weekends.
- A valid driver's license is a plus.