Job Description
Immediate Start! Join Our Award-Winning Call Center Team in San Francisco & Virginia
CustomerConnect Solutions is urgently hiring passionate Call Center Agents to deliver exceptional customer experiences. This full-time position offers competitive pay, comprehensive benefits, and rapid career growth in a dynamic environment. Perfect for those seeking urgent employment with flexible scheduling and performance bonuses!
What We Offer:
• $18-$25/hour + performance incentives
• Medical, dental, and vision benefits
• Paid training and career development
• Remote and hybrid options available
• Immediate start for qualified candidates
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries, complaints, and technical issues using CRM systems
- Meet/exceed KPIs including call resolution time and customer satisfaction
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with support teams to resolve complex customer escalations
- Maintain product knowledge for telecommunications and software services
- Participate in ongoing training to enhance service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM tools (Salesforce, Zendesk, or similar)
- Type 40+ WPM with strong computer navigation abilities
- Ability to work flexible shifts including weekends/holidays
- Problem-solving mindset with conflict resolution expertise
- Must pass background check and drug screening