Job Description
Are you a people person with a knack for problem-solving? Apex Connect Solutions is hosting a massive Hiring Event in Charlotte, NC, and we want YOU on our team. Join an industry leader known for its supportive culture and rapid career growth. We are looking for dedicated professionals to join our elite customer service team and help us deliver world-class support to our clients.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00/hr)
- Comprehensive benefits package (Medical, Dental, Vision)
- Paid training and career advancement opportunities
- Modern, climate-controlled work environment
Don't miss this opportunity to kickstart your career in a thriving industry. Walk in with your resume and interview on the spot!
Responsibilities
- Manage high-volume inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document all interactions and resolutions accurately in CRM systems.
- Collaborate with team leads to meet daily and monthly KPI targets.
- Adhere to company scripts, policies, and quality assurance standards.
- Identify opportunities to upsell or cross-sell products and services.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with computers and typing (30+ WPM).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Resilience and a positive attitude in a fast-paced environment.