Job Description
Are you seeking a stable career with growth potential in the heart of Boston?
Boston Connect Solutions is currently hosting a Hiring Event for motivated individuals to join our elite Customer Service team. We are looking for passionate people who want to make a difference by delivering exceptional support to our valued clients.
Whether you are an experienced professional or looking to start a new career path, our comprehensive training programs and supportive management team ensure your success. Don't miss this opportunity to join a top-rated employer in the Greater Boston area.
Boston Connect Solutions is currently hosting a Hiring Event for motivated individuals to join our elite Customer Service team. We are looking for passionate people who want to make a difference by delivering exceptional support to our valued clients.
Whether you are an experienced professional or looking to start a new career path, our comprehensive training programs and supportive management team ensure your success. Don't miss this opportunity to join a top-rated employer in the Greater Boston area.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, issues, and complaints efficiently and accurately.
- Document all customer interactions and transactions in our CRM database.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads to meet daily performance and quality metrics.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Maintain a positive and professional demeanor in a fast-paced, high-volume environment.
Qualifications
- High School Diploma or GED is required.
- Previous customer service experience is preferred but not mandatory for the right candidates.
- Strong computer literacy and typing skills (minimum 35 WPM).
- Excellent verbal communication and active listening skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Reliable internet connection and a quiet workspace for remote/hybrid hybrid options.