Job Description
Join ConnectServe Solutions at our exclusive hiring event for dynamic Call Center Representatives in Minneapolis! We're seeking customer-focused professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Perfect for career growth with advancement opportunities into team leadership and specialized roles. Event Details: October 25th, 2023 | 10:00 AM - 4:00 PM | 300 Nicollet Mall, Minneapolis. Bring your resume and be ready for on-the-spot interviews!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to address escalated issues
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Typing speed of 35+ WPM with high accuracy
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in high-volume environments