Job Description
Join our award-winning customer service team at Global Customer Solutions Inc.! We're hosting an exclusive hiring event in Jacksonville, FL to fill multiple full-time Call Center Representative positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment.
Why Join Us?
- Competitive hourly wage + monthly performance bonuses
- Health/dental/vision insurance (Day 1 eligibility)
- 401(k) with company matching
- Paid training and career advancement programs
- Modern downtown Jacksonville workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed key performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Document interactions accurately in customer relationship management tools
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution experience
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Flexible schedule availability (including weekends/evenings)
- Positive attitude with customer-first mindset