Job Description
Are you a people person looking for a rewarding career in customer service? Apex Contact Solutions is hosting a massive Hiring Event in Jacksonville, FL, and we want YOU on our team!
We are currently seeking dedicated and enthusiastic individuals to join our growing call center. Whether you are an experienced agent or looking to start a new career, this is your opportunity to join an industry leader.
Why Choose Us?
- Competitive Pay: Earn between $17.00 - $22.00 per hour based on experience.
- Immediate Start: On-site interviews and hiring decisions made the same day!
- Comprehensive Benefits: Health, dental, vision, and 401(k) options.
- Flexible Schedules: Day, evening, and weekend shifts available.
Don't miss out on this opportunity to advance your career. Walk in with your resume and a smile—we're ready to meet you!
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Accurately document customer interactions and account information in CRM systems.
- Process orders, refunds, and service requests according to established procedures.
- Identify upsell and cross-sell opportunities to meet sales targets.
- Collaborate with team leads to improve service quality and call handling times.
Qualifications
- High School Diploma or GED equivalent.
- Previous experience in a call center or customer service role is preferred but not required.
- Must be comfortable working in a fast-paced environment.
- Reliable internet connection and a quiet workspace if working hybrid/remote.
- Strong verbal communication skills and active listening abilities.
- Proficiency with basic computer applications (Microsoft Office, CRM software).