Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is hosting a Hiring Event for passionate individuals to join our dynamic team in Houston, TX.
We are seeking dedicated Night Shift Call Center Representatives to deliver exceptional customer service. Whether you are an experienced professional or new to the industry, we provide comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Night shift premium pay structure.
- Flexible scheduling options available.
- Modern call center technology and equipment.
- Opportunity for career growth within the company.
Responsibilities
- Manage inbound and outbound customer inquiries with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately document customer interactions and account information in our CRM system.
- Provide product information, process returns, and assist with account modifications.
- Collaborate with team leads to improve service processes and call metrics.
- Maintain a quiet and organized workspace to minimize background noise during calls.
Qualifications
- High School Diploma or GED equivalent required.
- Previous call center or customer service experience is a plus but not mandatory.
- Must be willing to work rotating night shifts (typically 10:00 PM to 6:00 AM).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to remain calm and professional under pressure.