Job Description
Are you looking for a rewarding career in customer service? Apex Contact Solutions is hosting a massive Hiring Event in Long Beach! We are currently seeking enthusiastic individuals to join our growing team as Call Center Representatives. Whether you are looking for your first job, a career change, or local employment, we provide comprehensive training and a supportive environment.
Why Join Us?
- No Experience Required: We train you from day one.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Benefits: Health, dental, and vision insurance available.
- Stability: Join a top-tier local employer with a focus on community.
Don't miss this opportunity to start your career in a professional setting. Bring your resume and get ready to interview on the spot!
Responsibilities
- Handle inbound and outbound customer inquiries with a professional and empathetic demeanor.
- Resolve customer issues and complaints efficiently to ensure high customer satisfaction scores.
- Accurately input and update customer information into our CRM and database systems.
- Document all customer interactions and escalate complex issues to supervisors when necessary.
- Meet daily and weekly performance targets regarding call volume and quality assurance.
- Maintain a positive and professional image of the company at all times.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong verbal communication and active listening skills.
- Reliable transportation to and from the Long Beach office.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and typing proficiency are a plus.
- Must be available to work a full-time schedule, including weekends and holidays.