Job Description
Are you looking for a new career opportunity without the need for prior experience? Join Apex Global Solutions for our exclusive Hiring Event in Milwaukee, WI! We are currently seeking motivated individuals to join our growing Customer Support team. Whether you are starting your career or looking for a change, we provide comprehensive training and a supportive environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- No Experience Required: We train you from scratch.
- Immediate Start: Onboarding happens quickly.
- Benefits Package: Health, dental, and vision insurance available.
Don't miss this chance to jumpstart your career in a dynamic industry. Apply in person at our Milwaukee location today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and friendly demeanor.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and guidelines.
- Accurately document customer interactions and account information into the CRM system.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads to improve call handling times and customer satisfaction scores.
- Maintain a positive and empathetic attitude during stressful situations.
Qualifications
- High school diploma, GED, or equivalent work experience.
- Must be 18 years of age or older.
- Basic computer literacy and typing skills are required.
- Excellent verbal communication and active listening skills.
- Ability to work flexible hours, including weekends and holidays, as required.
- Reliable internet connection and a quiet workspace (if remote/hybrid, though this role is on-site).