Job Description
We are excited to announce a major Hiring Event in New York City! We are looking for passionate individuals to join our elite Customer Service team as Call Center Representatives. Whether you are looking to start your first career or switch industries, we offer comprehensive training and a supportive environment.
Why Join Us?
- Immediate Start: Onboarding begins immediately after the event.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on shift.
- No Experience Needed: We train all successful candidates from scratch.
Don't miss this opportunity to grow your career in a dynamic environment.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints by identifying the root cause and offering effective solutions.
- Accurately record customer interactions and transaction details in the CRM database.
- Provide accurate information regarding company products, services, and policies.
- Collaborate with the support team to ensure seamless service delivery.
- Meet daily and weekly performance targets regarding call volume and quality.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills.
- Excellent verbal communication and active listening skills.
- Ability to remain calm and composed under pressure.
- Must be authorized to work in the United States.
- Flexibility to work shifts, including evenings and weekends.