Job Description
Join TechConnect Solutions' elite customer support team at our exclusive hiring event! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences for Fortune 500 clients. This full-time role combines competitive compensation with rapid career growth in San Jose's thriving tech ecosystem.
As a cornerstone of our client success team, you'll leverage cutting-edge CRM platforms to resolve complex inquiries while maintaining industry-leading satisfaction metrics. Our award-winning training program ensures continuous skill development, with opportunities to specialize in emerging AI-powered support technologies.
Event Details: October 15-16, 2023 | TechConnect Campus | 45 Innovation Drive, San Jose | On-the-spot interviews & offers
Responsibilities
- Manage 50+ daily chat interactions across multiple platforms with <90s response time
- Resolve Tier 2 technical issues using proprietary knowledge base & diagnostic tools
- Document interactions in Salesforce CRM with 98% accuracy requirement
- Collaborate with engineering teams to escalate product bugs & feature requests
- Maintain 95% CSAT score through personalized, empathetic communication
- Mentor new hires during onboarding period
- Participate in monthly process improvement workshops
Qualifications
- 3+ years B2B chat support experience with SaaS products
- Minimum 60 WPM typing accuracy with 99% error-free rate
- Advanced proficiency in Zendesk & Salesforce CRM platforms
- Google IT Support Professional Certificate or equivalent
- Spanish bilingual certification (required for bilingual track)
- Proven ability to de-escalate high-stress situations
- Available for rotating weekend shifts (1:4 rotation)