Job Description
Join Our Team for an Exclusive Hiring Event!
We are looking for enthusiastic individuals to join our customer support team in Raleigh. Whether you are just starting your career or looking for a change, this is your chance to interview on the spot with our leadership team.
Why Choose Apex Support Solutions?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Full Training Provided: No prior call center experience required.
- Modern Facilities: Work in a state-of-the-art environment with a positive, collaborative culture.
- Growth Opportunities: Clear pathways for career advancement within the company.
Don't miss this opportunity to launch your career in customer service. Walk-ins are welcome, but we recommend applying online to secure your interview slot.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on first-call resolution.
- Resolve customer issues and provide accurate information regarding our products and services.
- Maintain a high level of professionalism and empathy during every interaction.
- Document customer feedback and interactions accurately in our CRM system.
- Collaborate with team leads to ensure service quality and operational efficiency.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High School Diploma or GED equivalent is required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work a flexible schedule, including evenings and weekends.
- Reliable transportation to our Raleigh facility.