Job Description
Join our award-winning team at ConnectCare Solutions and launch your customer service career today! We're urgently hiring motivated Call Center Representatives in Portland for immediate start positions. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your skills make a real difference. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions and maintain accurate case records
- Collaborate with supervisors to improve service processes
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 35+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Portland office
- Flexible availability including evenings/weekends