Job Description
Join our award-winning call center team in Virginia Beach and launch your career immediately! ConnectFirst Solutions is seeking motivated Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy comprehensive training, flexible scheduling options, and a supportive team environment. No prior experience required – we provide all necessary training. Apply today and start earning within 48 hours!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues using CRM systems
- Meet daily performance metrics for call quality, resolution time, and customer satisfaction
- Document all interactions accurately in company databases
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training sessions to enhance product knowledge
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency (30+ WPM)
- Positive attitude and resilience under pressure
- Ability to work flexible shifts including evenings/weekends
- Passion for helping customers and problem-solving
- U.S. work authorization and reliable transportation