Job Description
Join our dynamic call center team in Raleigh, NC! We're hosting an exclusive hiring event for motivated individuals ready to start immediately. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for career changers, recent graduates, or anyone seeking a fresh start.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Document interactions accurately in our customer database
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office
- Reliable internet access for remote work options
- Positive attitude and willingness to learn
- Must be available for immediate start