Job Description
Join our award-winning customer service team as a Remote Call Center Agent! We're urgently hiring motivated professionals in Charlotte, NC and Virginia to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and a flexible work environment while supporting Fortune 500 clients. No commute required – just your dedication to excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Uphold company compliance and security protocols
Qualifications
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Reliable home office setup with high-speed internet
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- US citizenship or valid work authorization