Job Description
Join our award-winning call center team in Memphis and start your career TODAY! We're urgently hiring motivated individuals for immediate full-time positions with competitive pay, comprehensive benefits, and rapid advancement opportunities. No experience required – we provide paid training!
Why You'll Love Working With Us:
- Same-week start dates for qualified candidates
- Performance-based quarterly bonuses up to $2,000
- Medical, dental, and vision insurance (Day 1 eligible)
- Tuition reimbursement program
- Modern downtown Memphis office with free parking
Responsibilities
- Handle 50-70 inbound/outbound calls daily resolving customer inquiries
- Meet/exceed KPIs: 90% CSAT, 30 AHT, <5% abandonment rate
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with billing/tech teams for complex issue resolution
- Participate in monthly coaching sessions for skill development
- Maintain HIPAA/GDPR compliance during all customer interactions
Qualifications
- High school diploma or GED required (college preferred)
- Minimum 45 WPM typing speed with 98% accuracy
- Proficient in Windows OS and MS Office Suite
- Ability to work flexible shifts (evenings/weekends included)
- Clear English communication with neutral accent
- Pass background check and pre-employment drug screen
- Previous contact center experience a plus but not required