Job Description
Join our dynamic team at CustomerConnect Solutions, where we're revolutionizing customer service excellence! We're seeking passionate Call Center Representatives to deliver exceptional support to our clients in Jacksonville's thriving business community. This immediate hire opportunity offers competitive compensation, comprehensive training, and a vibrant work environment where your voice matters. Be part of a company that values growth, innovation, and community impact. Apply today and start your rewarding career journey tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with cross-functional teams to enhance service delivery
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends