Job Description
Join our dynamic team as a Local Customer Service Representative in Detroit! We're hosting an exclusive hiring event to find passionate individuals dedicated to delivering exceptional customer experiences. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our community-focused organization. Why join us? We pride ourselves on fostering a supportive work environment where your skills make a real difference in our local community. Event Details: Date: October 15, 2023 | Time: 9:00 AM - 4:00 PM | Location: 123 Woodward Ave, Detroit, MI 48226. Bring your resume and enthusiasm—on-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in customer databases for continuity
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics including customer satisfaction scores (CSAT) and resolution times
- Contribute to process improvement initiatives to enhance service quality
- Act as brand ambassador during all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional role
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills with Midwestern dialect fluency
- Ability to multitask in fast-paced environment with minimal supervision
- Strong problem-solving skills with attention to detail
- Valid Michigan driver's license (for occasional local travel)
- Background check and drug test required post-offer