Job Description
Join our award-winning call center team in Detroit and start immediately! We're seeking dynamic individuals to deliver exceptional customer experiences while working in a modern, supportive environment. No experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and rapid career growth. Don't miss this opportunity to launch your customer service career today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, satisfaction scores)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and adaptable to changing processes
- Positive attitude with problem-solving mindset
- Availability to work flexible shifts including evenings/weekends