Job Description
Join our award-winning team as a Part-Time Customer Service Representative in beautiful Colorado Springs! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible schedules and paid training. Perfect for students, parents, or career-changers seeking meaningful part-time work with growth potential. Experience the satisfaction of helping customers resolve issues while building valuable skills in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, payments, and service adjustments accurately
- Document all interactions in CRM systems following compliance protocols
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for quality and productivity
- Identify opportunities to upsell products that meet customer needs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Residency in Colorado Springs or surrounding area required