Job Description
Join our award-winning customer support team in Milwaukee! We're seeking passionate individuals to deliver exceptional service in our fast-paced call center environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and quality
- Collaborate with team members to resolve complex cases
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in high-pressure environments
- Flexible schedule availability (including nights/weekends)