Job Description
Are you a natural problem solver with a passion for delivering exceptional customer experiences? Global Support Hub is hosting a major Hiring Event in Miami, FL, and we want you on our team!
We are seeking dedicated Customer Service Representatives to join our elite support team. This is a fantastic opportunity to jumpstart your career in a high-growth environment with immediate start dates and clear pathways for advancement.
- Immediate Start: Interviews conducted on-site during the event.
- Generous Compensation: Earn between $18 and $25 per hour based on experience.
- Modern Environment: Work in a collaborative, tech-forward office setting.
Why Join Us?
- Comprehensive training programs.
- Health, dental, and vision insurance.
- Employee referral bonuses.
- Career growth opportunities within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues, complaints, and questions efficiently while maintaining a high Customer Satisfaction (CSAT) score.
- Accurately document all customer interactions and account updates in our CRM database.
- Collaborate with internal teams (Sales, Technical Support, Billing) to ensure a seamless service experience for the client.
- Stay current on product knowledge and policy updates to provide accurate, up-to-date information.
- Identify opportunities to upsell products or services to existing customers when appropriate.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Proven experience in customer service, call center operations, or a related field is a plus.
- Excellent verbal and written communication skills with a clear, articulate speaking voice.
- Strong computer proficiency, including Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced, high-volume environment.
- Must be available to work flexible shifts, including evenings and weekends as required.