Job Description
Join our dynamic team at Detroit Customer Solutions and launch your career in customer service today! We're seeking motivated Call Center Representatives in Charlotte, NC for immediate start positions. Enjoy competitive pay, comprehensive training, and a supportive work environment. No experience necessary – we provide all the tools you need to succeed. Apply now and begin your new career journey immediately!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet or exceed performance metrics including call volume and resolution times
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Exceptional problem-solving abilities
- Previous customer service experience preferred but not required
- Must pass background check and drug screening
- Available to work flexible shifts including evenings and weekends