Job Description
Join our award-winning customer service team and launch your career immediately! We're hosting an exclusive hiring event for motivated individuals seeking fast-track opportunities in Raleigh's thriving call center industry. No experience necessary – we provide comprehensive paid training and career advancement pathways.
Enjoy competitive pay, comprehensive benefits (health/dental/vision), flexible scheduling options, and a dynamic team environment. Our state-of-the-art facility offers modern amenities and supportive management dedicated to your success.
Apply today to secure your spot at our hiring event and start earning within weeks!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service-related concerns
- Document interactions accurately in CRM systems while meeting SLAs
- Upsell products/services during customer interactions
- Collaborate with technical teams for complex issue resolution
- Participate in ongoing training and quality assurance programs
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear phone etiquette
- Ability to multitask in fast-paced environments
- Basic computer literacy (Windows OS, typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends
- No prior experience required – training provided
- Must pass background check and drug screening