Job Description
Join our award-winning customer service team and start your career with comprehensive paid training! No experience required – we're seeking motivated individuals with excellent communication skills and a passion for helping others. As a Customer Service Representative at Apex Solutions Group, you'll become the voice of our clients, resolving inquiries and building lasting relationships while advancing your professional skills in a supportive environment.
What We Offer:
- 4-week paid training program with certification
- Competitive hourly wages + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Career advancement opportunities to team lead/supervisor
- Modern hybrid work schedule (3 days office, 2 remote)
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex resolutions
- Proactively identify upsell opportunities
- Participate in monthly improvement workshops
Qualifications
- High school diploma or equivalent (GED)
- Exceptional verbal/written communication skills
- Proficient with Windows OS and typing (35+ WPM)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts (including weekends)
- Valid US work authorization
- No prior experience required – training provided