Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking energetic Call Center Representatives for immediate hire with competitive pay and rapid onboarding. No experience necessary – we provide comprehensive training to set you up for success.
What We Offer:
- Starting pay of $18-$22/hour + performance bonuses
- Immediate start date (begin training within 72 hours)
- Comprehensive benefits package including health/dental
- Career advancement opportunities to team lead/supervisor
- Modern, supportive work environment in downtown Richmond
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document all interactions accurately in CRM system
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members for seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Uphold company compliance and confidentiality standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with problem-solving aptitude
- Reliable transportation to our Richmond facility
- Flexibility to work evenings/weekends (rotating schedule)
- No prior experience required – training provided