Job Description
Join our award-winning customer service team in Raleigh and start your career immediately! We're hiring motivated individuals for full-time call center positions with paid training and same-day hiring. No experience necessary – we provide all the tools you need to succeed.
Why Choose Us?
- Immediate start with paid orientation
- Competitive pay with weekly bonuses
- Comprehensive benefits including health/dental
- Advancement opportunities to team lead/supervisor
- Modern work environment with free parking
Our Raleigh facility is conveniently located near I-440 with easy public transit access. We're committed to your growth and offer ongoing skill development programs.
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development sessions
- Maintain compliance with company policies and regulations
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening
- Reliable transportation to our Raleigh facility
- Authorization to work in the United States