Job Description
Join our dynamic team at Customer Connect Solutions as a Call Center Representative in Richmond, Virginia! We're seeking motivated professionals to deliver exceptional customer experiences through inbound/outbound calls. With immediate start opportunities and competitive compensation, this is your chance to launch or advance your career in customer service.
Responsibilities
- Handle 50-70 inbound/outbound calls daily to resolve customer inquiries and concerns
- Utilize CRM software to document interactions and maintain accurate records
- Meet/exceed key performance metrics (KPIs) including average handle time and first-call resolution
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training to enhance product knowledge and communication skills
- Identify upsell opportunities to contribute to revenue growth targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of call center or customer service experience
- Proficient in typing (35+ WPM) and basic computer applications
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving abilities and emotional intelligence
- Must pass background check and drug screening