Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking dynamic professionals to deliver exceptional support from home, serving clients across Houston, TX and North Carolina. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and career growth in a thriving remote work environment. If you're passionate about problem-solving and customer advocacy, apply today to become part of our innovative team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems and internal resources while meeting SLA targets
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to address escalated customer concerns
- Proactively identify process improvement opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge and service standards
- Contribute to team performance metrics including CSAT and resolution rates
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- High-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid US work authorization and background clearance