Job Description
Join our award-winning customer service team in Richmond, Virginia! We're seeking passionate Call Center Representatives to deliver exceptional client experiences. This immediate hire position offers competitive pay, comprehensive training, and career growth opportunities. Enjoy a modern workplace with flexible scheduling and performance-based bonuses. Perfect for individuals with strong communication skills who thrive in fast-paced environments. Apply today and start your rewarding career with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics
- Collaborate with team to improve service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Microsoft Office and CRM software
- Flexible schedule availability (evenings/weekends)
- Problem-solving mindset and resilience
- Background check and drug screen required