Job Description
We are seeking passionate individuals to join our growing team in Detroit for an exclusive Hiring Event. As a Local Customer Service Representative, you will be the face of our brand, ensuring our community receives the highest level of care and support. This is a fantastic opportunity to launch or advance your career in a modern, fast-paced environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Facilities: Work in a state-of-the-art office located in the heart of downtown Detroit.
- Growth Opportunities: Clear pathways for internal promotion and professional development.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
We are looking for local talent who embodies our core values of integrity, empathy, and excellence. Don't miss your chance to make a difference in the lives of our customers.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Resolve complex customer issues and complaints efficiently while maintaining a positive, empathetic tone.
- Utilize CRM software to update customer records and track interaction history accurately.
- Collaborate with cross-functional teams to advocate for customer needs and improve service protocols.
- Adhere to all company policies, procedures, and compliance standards.
- Conduct product and service training for new team members when required.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a strong command of the English language.
- Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce, Zendesk).
- Ability to multitask, work in a fast-paced environment, and handle pressure with professionalism.
- Must be willing to work a flexible schedule, including evenings and weekends.