Job Description
Join our award-winning call center team in Detroit and start your career immediately! We're seeking energetic individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive training, and a supportive team environment. No experience required—just a passion for helping others!
Why Apply Today?
• Immediate start for qualified candidates
• Paid training and career advancement opportunities
• Flexible schedules and performance bonuses
• Modern downtown Detroit location
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors on process improvements
- Adhere to PCI compliance and data security protocols
- Participate in weekly team coaching sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 40 WPM typing speed with 95% accuracy
- Proficient in Microsoft Office Suite
- Strong active listening and problem-solving skills
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown Detroit location
- Positive attitude with customer-first mindset