Job Description
Join Our Team at the Jacksonville Hiring Event!
We are looking for energetic individuals to join our growing Call Center team in Jacksonville, FL. As a top-tier Customer Service Representative, you will be the voice of our brand, helping our clients resolve their inquiries with empathy and efficiency. This is an immediate hire opportunity with competitive pay and comprehensive benefits.
Whether you are an experienced professional or just starting your career, we provide the training and support you need to succeed. Don't miss out on this chance to advance your career in a supportive environment.
Responsibilities
- Manage a high volume of inbound and outbound calls with professionalism and efficiency.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Document all customer interactions, transactions, and comments accurately in the CRM system.
- Follow established scripts and guidelines to ensure consistent brand messaging.
- Collaborate with team leads and other departments to escalate complex issues.
- Maintain a high level of product knowledge to answer detailed questions.
- Adhere to all company policies, compliance standards, and call quality metrics.
Qualifications
- High School Diploma or GED required.
- Previous call center or customer service experience is preferred but not mandatory.
- Excellent verbal communication skills and a clear, professional telephone voice.
- Basic computer literacy and typing proficiency.
- Ability to work full-time hours, including evenings and weekends.
- Strong problem-solving skills and a customer-first mindset.