Job Description
Join our award-winning customer support team as a Chat Support Specialist in vibrant San Antonio! We're seeking tech-savvy communicators to deliver exceptional digital experiences to our global clientele. This is your opportunity to launch a rewarding career in customer service with immediate start and comprehensive training provided. Enjoy competitive pay, flexible scheduling, and a supportive team environment in one of America's fastest-growing tech hubs.
Responsibilities
- Deliver real-time chat support across multiple platforms (web, mobile, social)
- Resolve customer inquiries with empathy and efficiency
- Document interactions and track metrics in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional written communication skills in English
- Proficiency with CRM software (Zendesk/Salesforce)
- Ability to multitask in fast-paced digital environments
- Must pass typing test (40 WPM minimum)
- Available for evening/weekend shifts