Job Description
Are you looking for a job you can start immediately? Apex Support Solutions is hosting a Hiring Event in Sacramento, CA, and we are looking for passionate individuals to join our growing Customer Service team. If you have great communication skills and a desire to help others, we want to meet you!
As a Call Center Representative, you will be the voice of our brand, assisting customers with their inquiries and ensuring they have a positive experience. We provide comprehensive training, flexible schedules, and a pathway to career growth.
Why Join Us?
- Immediate Start: Onboarding begins as soon as the Hiring Event.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Full Benefits: Health, dental, vision, and 401(k) options.
- Modern Environment: State-of-the-art office facilities in Sacramento.
Responsibilities
- Handle high-volume inbound and outbound customer calls with a focus on quality and speed.
- Resolve customer inquiries, complaints, and technical issues professionally and efficiently.
- Accurately enter and update customer data into our CRM database.
- Provide product and service information to help customers make informed decisions.
- Collaborate with team leads to meet daily performance targets and KPIs.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous call center or customer service experience is a plus but not mandatory (we train).
- Excellent verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced, team-oriented environment.
- Strong problem-solving skills and a patient, empathetic demeanor.