Job Description
Are you ready to launch your career in customer service?
We are Apex Support Services, a rapidly growing leader in client relations, and we are hosting a Hiring Event in Charlotte, NC! We are actively seeking driven, enthusiastic individuals to join our team as Entry-Level Call Center Representatives. Whether you are looking for your first job or a fresh start in a dynamic environment, this is your opportunity to shine.
Why Join Us?
- Zero Experience Required: We provide comprehensive training and mentorship to get you up to speed.
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on shift availability.
- Growth Opportunities: Clear pathways for career advancement within our organization.
- Modern Facility: Work in a state-of-the-art office environment with excellent amenities.
Don't miss out on this chance to become part of a winning team. Apply on the spot at our Charlotte Hiring Event!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company protocols.
- Accurately document customer interactions and account information in CRM systems.
- Follow established call scripts and quality assurance guidelines to ensure brand consistency.
- Collaborate with team leads and cross-functional departments to ensure customer satisfaction.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills (40+ WPM preferred).
- Strong verbal communication and active listening abilities.
- Ability to work in a fast-paced environment with multiple priorities.
- Reliable transportation (if remote work is not selected).