Job Description
We are hosting an exclusive Hiring Event in Raleigh, NC, and we are looking for passionate individuals to join our growing Customer Service team. Whether you are an experienced professional or looking to start a new career, we want to hear from you. We offer immediate start dates, competitive benefits, and a supportive work environment designed for success.
Our Raleigh hub supports clients across North Carolina, with operations extending into Virginia, ensuring you are part of a dynamic team serving a wide range of industries.
Responsibilities
- Answer inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries and issues efficiently to ensure high satisfaction levels.
- Provide accurate information regarding products, services, and account details.
- Document customer interactions and transactions accurately in the CRM system.
- Identify and escalate complex issues to the appropriate department.
- Collaborate with team members to meet daily and monthly performance targets.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal communication and active listening skills.
- Proficient with computer systems and navigating web browsers.
- Ability to multitask and work in a fast-paced, high-volume environment.
- Strong problem-solving abilities and a customer-first mindset.