Job Description
Join our award-winning customer service team in Raleigh and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support during weekend shifts, ensuring our local community receives seamless assistance. This role combines the stability of a full-time position with the flexibility of weekend hours, perfect for work-life balance. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture committed to excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with cross-functional teams to address complex issues
- Document interactions and maintain detailed customer records
- Proactively identify opportunities to enhance service quality
- Adhere to company policies and compliance standards
- Support weekend coverage requirements (Saturday/Sunday)
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in local market
- Exceptional verbal and written communication skills
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced weekend environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Raleigh facility