Job Description
Join our award-winning call center team with immediate openings in Phoenix, AZ and North Carolina! We're hiring motivated professionals for customer service roles with same-week start dates. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience necessary—full training provided!
Why Join Us?
• Weekly pay with performance bonuses
• Flexible day/night shift options
• Remote & hybrid work available
• Free professional development courses
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional customer service
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed KPIs: 85% CSAT, <30s handle time, 95% schedule adherence
- Document interactions accurately in Salesforce/Zendesk platforms
- Collaborate with team leads to improve call quality and efficiency
- Participate in bi-weekly training sessions on products/procedures
- Maintain 99% data accuracy in customer records
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience
- Proficient in typing (40+ WPM) and MS Office Suite
- Clear verbal communication with neutral accent
- Ability to work flexible shifts (including nights/weekends)
- Reliable high-speed internet for remote options
- Pass background/drug screening (no felonies)
- Basic CRM software knowledge (Salesforce/Zendesk preferred)