Job Description
We are excited to announce a Hiring Event in Indianapolis, IN, and we are looking for motivated individuals to join our growing team as Customer Service Representatives. This is your chance to step into a role where you can make a real impact, helping customers navigate their needs with empathy and efficiency.
At United Talent Solutions, we pride ourselves on a premium work environment that fosters growth and recognition. During this event, we will be interviewing on the spot for immediate openings. Don't miss this opportunity to advance your career in a supportive, dynamic setting.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Resolve customer complaints, issues, and questions in a professional and timely manner.
- Process orders, returns, and account updates accurately using our CRM systems.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Identify opportunities to improve customer experience and service processes.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including weekends and holidays if required.