Job Description
Join our award-winning team at ConnectSolutions Group! We're hosting a hiring event for motivated Call Center Representatives in San Jose, CA. If you're ready to launch your career immediately with competitive pay and comprehensive benefits, this is your opportunity. Our modern downtown office offers collaborative workspaces, professional development programs, and a culture focused on employee success. Interviews scheduled on the spot! No experience required – we provide paid training.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call volume, resolution time, CSAT)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills (English fluency required)
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts (including weekends)
- Must pass background check and drug screening