Job Description
Are you ready to launch your career in customer service? Premier Contact Solutions is hosting a Hiring Event for motivated individuals in Jacksonville, FL. We are looking for enthusiastic team members to join our high-performing call center.
As a Call Center Representative, you will be the voice of our brand, assisting customers with inquiries, resolving issues efficiently, and ensuring a positive experience for every caller. We prioritize immediate hiring, so if you have a great attitude and strong communication skills, we want to meet you.
Why Join Us?
- Immediate Start Dates Available
- Competitive Pay & Performance Bonuses
- Comprehensive Benefits Package
- Career Growth Opportunities
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer complaints and inquiries in a timely and accurate manner.
- Enter and update customer information into our CRM database accurately.
- Collaborate with team leads to meet daily and monthly performance goals.
- Identify opportunities to upsell products or services based on customer needs.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High School Diploma or GED equivalent required.
- Previous call center or customer service experience is a plus, but not mandatory for our hiring event.
- Excellent verbal communication and active listening skills.
- Proficiency in basic computer operations and typing.
- Ability to work in a fast-paced, target-driven environment.
- Must be available to work full-time hours.