Job Description
Are you a compassionate communicator looking for an exciting career opportunity? Apex Contact Solutions is currently seeking enthusiastic Call Center Representatives to join our growing team in Phoenix, AZ.
We are offering paid training and immediate placement for qualified candidates. If you have a knack for problem-solving and a desire to help others, we want to hear from you!
Why Join Our Team?
- Competitive Pay: Earn between $16.00 - $20.00 per hour.
- Immediate Hires: Start your career fast with our streamlined onboarding process.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching available after 90 days.
- Career Growth: Clear pathways for promotion to Team Lead and Management roles.
Don't miss this chance to build a stable, rewarding career in customer service.
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer complaints and issues efficiently while adhering to company policies and procedures.
- Accurately document customer interactions and transaction details in the CRM system.
- Provide accurate information regarding products, services, and account status.
- Collaborate with team leads and quality assurance to improve service quality and satisfaction scores.
- Stay updated on product knowledge through ongoing training sessions and performance reviews.
- Meet daily and weekly call handling targets and KPIs.
Qualifications
- High School Diploma or GED equivalent required.
- Must be at least 18 years of age.
- Previous customer service experience is a plus but not mandatory (paid training provided).
- Strong computer literacy and typing skills (35+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Professional demeanor and a positive attitude.