Job Description
Join our dynamic team as a Call Center Representative in Oakland, Ohio! We're offering immediate hire positions with paid training and competitive compensation. Help customers resolve inquiries while building a rewarding career in customer service.
What We Offer:
• Paid comprehensive training program
• Competitive hourly wage + performance bonuses
• Health benefits, paid time off, and 401(k)
• Career advancement opportunities
• Modern, supportive work environment
Perfect for career changers or those seeking immediate employment. No experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics (call quality, resolution rates)
- Collaborate with team members to optimize customer experiences
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows OS, CRM software)
- Positive attitude and customer-focused mindset
- Reliability and punctuality with strong work ethic
- No prior experience required – training provided!