Job Description
Join GlobalConnect Solutions, a leader in customer experience excellence, as a Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support while enjoying the stability of weekly pay. Our modern downtown office offers a collaborative environment with competitive benefits including health insurance, 401(k) matching, and career advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
- Participate in bi-weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in B2C environment
- Strong typing skills (40+ WPM) and proficiency with CRM tools
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Proficiency in English and Spanish (bilingual bonus)
- Passion for problem-solving and customer advocacy