Job Description
We are currently seeking dynamic individuals to join our award-winning customer support team. Whether you are based in Austin, TX or looking for career opportunities in Georgia, this is your chance to join a company that values growth and excellence.
Why Join Us?
- Immediate Hiring: Start your career within the week.
- Paid Training: Comprehensive on-the-job training with no cost to you.
- Competitive Pay: Earn a salary between $18.00 and $25.00/hour.
- Benefits: Health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries regarding products, services, and billing efficiently.
- Perform product demonstrations and upsell services when appropriate.
- Document all customer interactions accurately in our CRM database.
- Collaborate with team leads to meet daily and monthly performance metrics.
- Provide feedback to management regarding common customer issues.
Qualifications
- High school diploma or GED is required.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and adapt to change.
- Must be authorized to work in the United States.