Job Description
Immediate Hire Call Center Positions in Raleigh, NC! Join our award-winning team at Customer Connect Solutions where your skills make a real impact. We're seeking dynamic individuals to deliver exceptional customer experiences through inbound/outbound calls, chat, and email support. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. No experience required – we provide paid training!
Why Work With Us?
• Competitive hourly wages ($16-$20)
• Comprehensive health benefits package
• Paid training and career advancement opportunities
• Modern, collaborative workspace in downtown Raleigh
• Immediate start dates – apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining data quality
- Meet/exceed KPIs including call handle time, customer satisfaction scores, and first-call resolution
- Collaborate with team leads to improve processes and customer experience
- Adhere to compliance standards (HIPAA, PCI-DSS) for sensitive data handling
- Participate in ongoing coaching sessions for skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear articulation
- Ability to navigate multiple systems simultaneously (CRM, ticketing tools)
- Basic computer proficiency (typing 35+ WPM preferred)
- Flexible schedule availability including evenings/weekends
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Raleigh headquarters
- Must pass background check and pre-employment screening